Refund policy
At Sharks Blanket Au, we prioritize sustainability and reducing our environmental footprint. Every return contributes to greenhouse gas emissions and waste, so we encourage you to make informed purchases.
Order Accuracy
To ensure the best shopping experience, we recommend carefully selecting the correct size and style before placing your order. If you need assistance, our customer support team is happy to help. Contact us at support@sharksblanket.co for guidance.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Returns & Refunds
- If you wish to return an item, contact our support team for further instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method.
Late or Missing Refunds
If you haven't received your refund, please:
- Check your bank account.
- Contact your credit card provider or bank, as processing times may vary.
- If further assistance is needed, email us at support@sharksblanket.co.
Shipping
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- Please retain proof of postage for your return.
Contact Us
For any inquiries, our friendly support team is here to help. Reach out to us at support@sharksblanket.co.